Knowledgebase

39 FAQs listed

  • Who should I contact for purchasing inquiries?
  • How can I order CyberLink's products without using a credit card?
  • What can I do if I purchased a download version or voice support, but did not receive the order confirmation?
  • What can I do if I lost my program?
  • Where can I find the refund policy for the download version?
  • How can I get voice support/phone support for my product questions?
  • How can I extend the service duration of voice support?
  • Where can I get my technical support ID (TSID) if I lost the voice order e-mail?
  • Can I get a refund for voice support that I've paid for?
  • What can I do if I am having trouble downloading the software I ordered?
  • Do I really need to purchase the Extended Download, along with the software product that I ordered?
  • What can I do if I lost my activation key?
  • How can I enter an activation key to activate CyberLink products?
  • What can I do if I inputted the activation correctly, but the "Next" button is still grayed out during installation?
  • What does an activation key look like?
  • How do I install CyberLink software?
  • Do I need to register my software before using it?
  • How do I register my software?
  • How can I install another language version if I ordered an English version of a CyberLink software product?
  • What are the differences between the minimum and recommended system requirements?
  • Why doesn't the CyberLink program that bundled with my PC work on another computer?
  • How do I know which version and build I have?
  • How do I upgrade my software?
  • What's the difference between update and upgrade?
  • How can I keep my CyberLink programs up-to-date?
  • What benefits do I get if I register my software or join CyberLink Member Zone?
  • What can I do if I forget my password for the CyberLink Members Zone?
  • When I log in to the CyberLink Members Zone, the web page tells me the password is not correct.
  • Why do I receive the CyberLink newsletter even though I never subscribe to it?
  • How can I update my Personal Information on CyberLink Members Zone?
  • How can I unsubscribe from the CyberLink Newsletter?
  • What is the SR Number and how can I find it among CyberLink products?
  • How do I contact CyberLink for a technical support or a program failure?
  • The web page displays errors when I submit the technical support form or place an order. What should I do?
  • What are the out-of-date products that CyberLink does not support?
  • What are the differences between the OEM, Retail, and iSales versions of CyberLink software?
  • What is the “dxdiag” file that CyberLink Customer Support asked me to upload?
  • What is my order status?
  • What's new of the new support site?
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